Frequently Asked Questions (FAQs)

Your questions, answered — everything you need to know about shopping with iFrogtees.

What Shipping Methods Are Available?

We offer flat-rate shipping across the U.S. for only $5.99 per order.

All packages are shipped via trusted national carriers to ensure fast and reliable delivery.

Note: At this time, we do not ship to U.S. military bases. We apologize for the inconvenience.

How Long Will It Take to Receive My Package?

Delivery typically takes 3 to 7 business days within the U.S.

During high-demand seasons (e.g., holidays), please allow for minor delays beyond this estimated timeframe.

Do You Ship Internationally?

Currently, we only ship within the United States.

We are working on expanding our service areas and hope to offer international shipping in the near future.

What Payment Methods Do You Accept?

We currently accept PayPal for all transactions.

During checkout, select PayPal and you’ll be redirected to securely complete your purchase using your account.

Is Shopping on iFrogtees.com Secure?

Absolutely. We are committed to keeping your personal information safe.

All payment and personal data is encrypted and securely processed.

We never sell or share your information with third parties. For more details, please refer to our Privacy Policy.

Can I Modify My Order After Placing It?

Modifications are allowed within 6 hours of placing your order, as long as your item hasn’t entered production.

This includes changes to size, color, shipping address, or design.

After 6 hours or once production begins, no changes can be made. Please double-check your details before checking out.

Can I Cancel My Order?

Yes — you may cancel your order within 6 hours of placement.

If your order is still in the pre-production stage, we’ll issue a full refund minus a 10% processing fee (to cover transaction and handling costs).

To cancel, contact us at: [email protected]

Can I Return or Exchange an Item?

Yes. We accept returns or exchanges within 30 days of delivery for items that are unused and in original packaging.

  • Return shipping costs are the customer’s responsibility, unless the item is incorrect or defective.

  • Please contact our support team before sending any returns.

What Is the Timeframe for Returns?

You have 30 calendar days from the date of delivery to request a return or exchange.

After 30 days, all sales are considered final.

For full details, please see our Returns & Refund Policy.

I Haven’t Received My Package — What Should I Do?

If your tracking shows “Delivered” but you haven’t received your package:

  1. Check around your mailbox, doorstep, or building — sometimes packages are placed in hidden or secure spots.

  2. Ask neighbors or building management if they accepted it on your behalf.

  3. Contact the carrier listed in your tracking email.

Still no luck? Email us at [email protected] and we’ll assist you right away.