It was easy to order and pay for my order. I did have to ask three days after placing my order what was going on with said order as the money had been taken out of my bank account, but I had not received a confirmation of order, nor shipping information. I received an email from a Peter N who asked how i felt about the order and I expressed my concerns. He quickly looked into the matter and got back to me with the information I was looking for. VERY IMPRESSED! I then received the shipping information and was able to make arrangements for someone to receive package. Order arrived as scheduled and my mother was extremely happy with product. My family will order from your company again if the need arises. Thank you!